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TOMS 5311 [0.25 credit] Quality Management

Defining quality, quality improvement, six sigma, lean enterprise, benchmarking and control charts; quality audits, ISO 9000, ISO 20000 and the progressive excellence program; role of quality assurance in service and product development; Process management and performance excellence.
Precludes additional credit for BUSI 5805 (no longer offered).
Prerequisite(s): BUSI 5801, TOMS 5301 and TOMS 5302.